Customer Service Rep
Hingham, MA
Who we are?
With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.
SUEZ in North America operates across all 50 states and Canada with 6,700 employees dedicated to environmental sustainability and smart and sustainable resource management. The company provides drinking water, wastewater and waste collection service to 6.4 million people on a daily basis; treats over 600 million gallons of water and over 450 million gallons of wastewater each day; delivers water treatment and advanced network solutions to 16,000 industrial and municipal sites; processes 55,000 tons of waste for recycling; and rehabilitates and maintains water assets for more than 4,000 municipal and industrial customers. The company is a subsidiary of Paris-based SUEZ.
Who are we looking for?
Education/Equivalent:
High School Diploma or equivalent required
Work Experience Needed:
1-2 years experience in office customer service
Special Skills/Abilities Needed:
Excellent telephone skills
Good interpersonal skills
Good computer skills and knowledge of Microsoft Word and Excel
Good verbal and written communications skills
Good problem-solving abilities
Valid drivers license
Able to multi-task and prioritize work
Able to work under pressure and respect deadlines
What will you be doing?
Summary:
Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, work orders, collections including shut-offs for non-payment, and the processing of new services within the billing software program. Responsible for answering general phone calls and transfer calls as well as data entry and filing. Create and dispatch work orders, and assigned them to field technicians. Maintain work order calendars and work with Supervision to create and maintain the Billing and Meter Reading schedules. Perform and monitor daily controls of the Billing System including To Dos and high and low edits for meter reading. Comply with EH&S practices and complete assigned safety metrics.
Nature & Scope-Principal Areas of Responsibilities:
Know and abide by company’s safety policy and procedures.
Answer all incoming calls within SUEZ standards
Respond to all customers inquiries and complaints.
Schedule and communicate service orders to the Field Service Representatives
Ensure all service orders are completed in the field and updated in the billing system
Process all customer payments, prepare daily deposits, maintain cash reports
Open and distribute incoming mail.
Maintain customer files
Maintain active collections process adhering to business processes.
Calculate, process and post customer billing adjustments.
Comply with all company processes, procedures, SOPs and work rules
Perform other clerical duties as necessary
Other duties as needed and assigned, within reasonable scope of the position, as determined by SUEZ
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.